Senior Business Analyst, Professional Services

ePlus inc. is a technology services company seeking a Senior Business Analyst to provide strategic analytical support across the commercial lifecycle of its professional, managed, security, and related services portfolios. The role develops reporting, forecasting models, dashboards, and analytical frameworks to improve revenue predictability, profitability, utilization, customer outcomes, and operational decision-making.

Responsibilities:

• Business Analysis & Requirements: Gather requirements, define metrics, map processes, and translate business needs into reporting solutions
• Executive Communication: Present performance trends, risks, and recommendations to senior leadership
• Business & Deal Analysis: Evaluate pricing, costs, margins, contract value, licensing, and deal profitability with the deal desk
• Services Lifecycle Performance: Analyze end-to-end services performance, identifying handoff gaps, risks, and improvement opportunities
• Capacity & Demand Planning: Build capacity models to align skills and labor supply with backlog, demand forecasts, and resource needs
• Recurring Revenue & Retention: Develop reporting for NRR, GRR, churn, logo retention, customer performance, and FinOps metrics
• Field Operations & FP&A Partnership: Align services, financial, and sales data to support integrated analysis and business decisions
• Services Forecasting & Revenue Performance: Forecast bookings, backlog, revenue, and margin; identify risks impacting revenue realization
• Operational & Presales Analytics: Deliver analytics for complex opportunities, including security services and procurement-to-implementation engagements
• Renewals & Consumption Insights: Develop renewal and consumption models that drive actionable business recommendations
• Dashboard Development & Automation: Create executive dashboards and automate reporting using Power BI, Tableau, SQL, Excel, and related tools
• CRM & Data Quality: Improve data quality, validation, forecasting accuracy, and reporting integrity within Microsoft Dynamics CRM
• Cross-Functional Partnership: Collaborate with sales, finance, delivery, procurement, legal, and leadership on commercial and operational initiatives
• Reusable Analytics Library: Build and maintain standardized metrics, models, and analytical frameworks
• Prospect-Level Collaboration: Connect prospect and opportunity insights to delivery, renewal, and leadership decision-making

Requirements:

• 5+ years of progressively responsible experience in sales operations, financial analysis, business analytics, or a related discipline supporting sales, finance, or commercial decisions
• Bachelor's degree in finance, business, data analytics, or a related field, or equivalent relevant experience
• Experience establishing and reporting managed services or subscription metrics, including NRR, GRR, churn, logo retention, customer-level analysis, and FinOps
• Demonstrated ability to analyze complex cost-to-serve, revenue, margin, and scenario models
• Advanced Excel skills, including experience with Power Query, VBA, or comparable automation methods; ability to build repeatable dashboards and exception reports
• Advanced proficiency with Excel and working proficiency with SQL and Power BI or Tableau
• Strong experience with Salesforce, Microsoft Dynamics CRM, or another enterprise CRM, including data reviews, validation rules, cleansing, and forecast-integrity practices
• Demonstrated ability to translate financial and sales data into concise recommendations and presentations for senior leaders and to influence stakeholders without direct authority