Product Manager

Encoura empowers students and higher education institutions through enrollment, research, marketing, student success, and advancement solutions. The Product Manager will support the Predictive Solutions Suite and enrollment data ingestion pipelines by partnering with engineering, data science, and go-to-market teams to improve data quality, product usability, and customer outcomes.

Responsibilities:

• Support the roadmap and backlog for the Predictive Solutions Suite, working with engineering and data science to prioritize features that improve model accuracy and usability
• Partner with data engineering to define requirements for enrollment data ingestion — sourcing, validation, transformation, and delivery into downstream marketing, analytics, and predictive modeling systems
• Write clear user stories, acceptance criteria, and specs that translate customer and internal stakeholder needs into buildable work
• Collaborate with customer-facing teams (sales, marketing, client success) to understand how institutions use predictive insights and data products, and translate that feedback into product improvements
• Monitor data quality and pipeline health metrics, flagging issues and working with engineering to resolve them
• Support user research, competitive analysis, and market scans to inform product decisions
• Help prepare product documentation, release notes, and internal/external communications about new features and data capabilities
• Participate in agile ceremonies (standups, sprint planning, retros) and help keep initiatives on track

Requirements:

• Bachelor's degree in a related field (Business, Data/Analytics, Computer Science, or similar), or equivalent practical experience
• 1–2 years of experience in product management, business analysis, data analytics, or a related role; higher education, EdTech, or SaaS experience is a plus
• Comfort working with data — you can read a data model, ask good questions about data quality, and translate technical detail into plain language for non-technical stakeholders
• Strong written and verbal communication skills; able to write clear specs and collaborate across technical and non-technical teams
• A curious, detail-oriented mindset — you enjoy digging into "why" a metric moved or "how" a pipeline works
• Experience working in Agile/Scrum environments, or eagerness to learn
• Familiarity with tools like JIRA, Confluence, SQL, or BI/analytics platforms is a plus, but not required
• A collaborative, low-ego approach — you're comfortable asking questions, taking feedback, and iterating quickly
• Genuine interest in higher education, student success, or data-driven decision-making
• All applicants must be eligible to work in the U.S