Project & Program Management Senior Manager

Allstate is an insurance company focused on protecting families and their belongings from life’s uncertainties. The Senior Manager of Project and Program Management on the Claims Strategy team leads complex, cross-functional initiatives, oversees project and program management teams, and drives strategic business outcomes. The role partners with Claims and enterprise leaders to align priorities, manage resources, and ensure initiatives deliver measurable value.

Responsibilities:

• Develops and leads the Project/Program team in the capturing of all work activities, prioritization, tracking, resource allocation, and reporting of key priorities and projects/programs
• Oversees, manages and operates within a budget and fiscal responsibilities
• Provides input on staffing needs, talent development, performance management, and succession planning to both senior leadership team and mid-level managers
• Provides leadership to direct reports, as well as direction and support to leaders of all functional areas to achieve business unit and corporate goals
• Influences and manages department goals, strategy, and culture/work environment
• Develops relationships of trust with all key stakeholders; partners effectively within AOR and with other AORs and business units to deliver results
• Assigns projects to staff according to experience and ability; monitors progress and provides guidance and coaching where necessary
• Leads or assists in the evaluation of strategic initiatives, including cost benefit and/or resource analysis for identified project and/or programs
• Ensures all projects are proceeding according to plans and timelines, meeting targets and expectations, and adhering to established operating parameters; negotiates changes in project resources, scope, and prioritization as necessary to achieve objectives and timelines

Requirements:

• 10+ years of Program Management Office (PMO) experience leading complex, cross-functional initiatives and driving strategic business outcomes
• Extensive claims experience with a strong understanding of claims operations, processes, and organizational priorities
• Demonstrated leadership skills with the ability to influence stakeholders, build strong partnerships, and lead teams through change
• Experience supporting the operational and/or delivery side of claims, including process improvement, execution, and performance management
• Strong communication, organizational, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment