Business Analyst - SAO (Student Enrollment and Account Management (SEAM) -Student Accounts)

Johns Hopkins University is seeking a Business Analyst to support its Office of Student Accounts and Enrollment Management shared service team. The role supports student billing systems, tuition calculation, system integrations, data integrity, testing, production issue resolution, and technical projects while serving as a liaison between Student Accounts and University Information Systems.

Responsibilities:

• Provide a single point of contact for the business stakeholders and act as a liaison between the stakeholders and UIS
• Fully understand business problems presented and recommend creative solutions
• Elicit, define, and document business process needs for new, existing, and/or enhanced products, services, or optimized business processes
• Work independently with domain experts on low to medium complexity work to ensure clarity of the problem/opportunity
• Work closely with a variety of internal and external business partners to ensure that all business requirements are understood, documented, and met
• Manage business and functional requirements for new business solutions
• Develop test cases and perform and coordinate user-acceptance testing
• Identify system/process/data impacts (upstream and downstream) and propose appropriate alternatives/remediation
• Identify impacts across teams and coordinate to manage dependencies and potentially competing priorities
• Facilitate customer demands, evaluate requests, manage prioritization, and work with the appropriate technical team to resolve issues
• Apply a lean-agile mindset to work and support organizational agility
• Lead discussions with the business on multiple options to help address the root cause, including various trade-offs and recommended approach
• Assist with the triage of production-related issues
• Partner with vendors and UIS in the exploration, selection, and implementation of new software solutions and service contracts

Requirements:

• Can explain basic technical concepts to a non-technical audience
• Demonstrate strong logic and reasoning capabilities
• Process-oriented, with the ability to write current state and future workflows
• Interpersonal skills and comfortable interacting with diverse groups of people at various levels within the organization
• Demonstrated ability to articulate clearly and effectively
• Superior listening, oral, and written skills
• Detailed understanding of different phases of the software development life cycle
• Ability to develop test cases and oversee user-acceptance testing
• Bachelor's Degree in a related field
• Three years of related experience
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula
• Master's Degree preferred
• Four years of related work experience demonstrating increasing responsibility. Experience in higher education, project management, and accounts receivable/billing is desired. Experience with a document imaging systems, preferably OnBase