Principal Cloud Engineer I

Seismic is a Go-To-Market Performance company that uses an AI revenue execution platform to help organizations turn strategy into revenue. The Principal Cloud Engineer I will advance reliability across multi-cloud environments by building automation, improving observability, strengthening incident response, and contributing to reliability strategy within a globally distributed SRE organization.

Responsibilities:

• Design, build, and maintain automation and tooling that reduces operational toil
• Contribute to maturing reliability practices in partnership with Product & Engineering leaders
• Contribute to an inclusive, high-accountability culture that encourages curiosity, collaboration, and blameless improvement
• Actively participate in the health and continuous improvement of the incident-management lifecycle, including detection, engagement, escalation, mitigation, stakeholder communication, post-incident review, and corrective-action follow-through
• Participate in a 12-hour follow-the-sun on-call rotation within the Global SRE team
• Ensure incident practices are customer-centered, data-driven, blameless, and consistent across teams while preserving accurate severity and escalation decisions
• Use alert, incident, support, and SLO trends to move the organization from reactive response toward proactive risk reduction
• Build measurable feedback loops that connect incident learning to engineering standards, service maturity, product priorities, and vendor actions
• Work closely with application engineering teams and incorporate their feedback to improve developer experience and reduce toil
• Partner with service owners to ensure production readiness standards are met before each release stage
• Provide an SRE point of view on capacity planning, resilience testing, game days, disaster-recovery readiness, and modernization of fragile or legacy workloads
• Partner with Product and Engineering leaders to document critical customer workflows, define health expectations, surface dependencies early, and align reliability investment with business priorities
• Participate in cross-team reliability engagements, influencing outcomes without relying on direct authority
• Build strategic relationships with vendors in the observability, incident response, and cloud infrastructure domains
• Responsibly adopt AI-assisted and agentic workflows for alert triage, incident mitigation, postmortems, trend analysis, capacity planning, SLO analysis, and self-service knowledge
• Keep qualified humans in the decision loop for production-impacting actions
• Improve the context available to reliability workflows by strengthening service metadata, observability data, incident records, runbooks, architecture documentation, and corrective-action quality

Requirements:

• Experience in a production facing SRE role supporting a complex SaaS environment
• You approach discussions about existing solutions, processes, and proposals with curiosity, respect, and a collaborative mindset
• Strong technical judgment across distributed systems, multi-cloud environments, Kubernetes, networking, various infrastructure technologies, GitOps, and CI/CD
• Experience establishing and maturing SRE principles and practices, including SLOs, error budgets, observability, capacity planning, incident response, and toil elimination
• Proficient in using observability data to resolve high-severity incidents and dig deeper into root cause during postmortems
• Experience leading through high-pressure incidents and communicating clearly with technical teams, executives, customer-facing stakeholders, and third-party vendors
• Participate in a 12-hour follow-the-sun on-call rotation within the Global SRE team