Senior Deployment and Site Reliability Engineer

GE Vernova develops grid automation products, systems, and services that support substation protection, automation, cybersecurity, and grid resilience. The Senior Deployment and Site Reliability Engineer will deploy, commission, upgrade, monitor, and support GridBeats software in customer environments, serving as a technical escalation point for critical incidents and contributing field insights to product teams.

Responsibilities:

• Lead end-to-end installation, configuration, and commissioning of GridBeats™ software across diverse architectures (cloud, on-premise, hybrid, and air-gapped) while ensuring seamless technical handover to customers
• Execute software upgrades, patching, and data migrations; maintain rigorous backup/restore protocols and rehearsed disaster recovery plans to ensure system integrity
• Serve as the technical escalation point for high-severity incidents, conducting deep-dive analysis of logs and network behavior to restore service and drive permanent resolutions with product teams
• Prepare and manage staging and pre-production environments that mirror customer architectures to validate release packages, configurations, and upgrade paths prior to field deployment
• Implement proactive monitoring, logging, and alerting systems; analyze system health and resource consumption to recommend preventive maintenance and capacity planning
• Utilize infrastructure-as-code and deployment automation to minimize manual effort, advocating for platform improvements that enhance field deployability and repeatability
• Author and maintain critical technical documentation, including runbooks, installation guides, and troubleshooting procedures to support consistent service delivery
• Provide training and technical support to Regional Operations, service teams, and customer personnel to ensure operational excellence across the installed base
• Champion the "field perspective" within product development, contributing insights on deployability and supportability to influence product design and future release quality

Requirements:

• Bachelor's or Master's degree in Software Engineering, Computer Science, or a related technical discipline
• 5–8 years of experience deploying, commissioning, and supporting complex software systems in production or customer environments across cloud (Azure/AWS) and on-premise architectures
• 5–8 years of deep expertise in full-stack Kubernetes operations (Helm, RBAC, Networking) and container/Docker proficiency (building, inspecting, and troubleshooting runtime behavior)
• 5–8 years of experience managing critical production issues end-to-end, including triage, service restoration, root cause analysis, and corrective action under customer-facing pressure
• 5–8 years of experience with relational databases (e.g., PostgreSQL), networking/security configurations (TLS, firewalls, load balancing, VPNs), and scripting automation (Python, Bash)
• Experience supporting software in industrial, substation, or utility environments, including familiarity with IEC 62443 standards and hardened or air-gapped systems
• Ability to travel to customer sites (approx. 30% of time) and flexibility to support maintenance windows or critical issues outside normal business hours
• Exceptional ability to communicate technical findings clearly to both technical and non-technical stakeholders, maintaining customer confidence during high-pressure incidents
• Proven experience maintaining staging/pre-production environments integrated with release pipelines and artifact repositories (e.g., Artifactory)
• Familiarity with GitOps-based delivery (Argo CD or Flux CD) and service mesh technologies such as Istio
• Experience with structured incident/problem management practices (e.g., ITIL) and service management tools like Jira or ServiceNow
• Experience with disaster recovery architectures, database clustering, and connection pooling (e.g., pgpool)
• A proactive mindset focused on turning field experiences into permanent improvements for products, deployment procedures, and automation
• Ability to interface effectively within international, multi-cultural, and matrixed organizations to deliver cohesive technical solutions