Customer Education Manager

BigBear.ai provides AI-powered decision intelligence solutions for national security, supply chain management, and digital identity. The Customer Education Manager will become the Ask Sage platform subject-matter expert, own the customer training curriculum and content library, deliver customer education, enable field teams, support customer conversations, and measure program effectiveness.

Responsibilities:

• Master the platform. Achieve and maintain expert-level mastery of the Ask Sage platform, its agents, plugins, and use cases
• Design the curriculum. Design a scalable, role-based curriculum for end users, power users, agent builders, administrators, and executives
• Build the content library. Build a reusable content library, including labs, exercises, prompt libraries, guides, and recorded modules, across virtual, in-person, and/or self-paced modalities
• Deliver the high-visibility sessions. Lead complex or high-visibility customer workshops, onboarding sessions, and briefings, with strength in virtual delivery
• Scale delivery through the field. Train, coordinate, and provide quality assurance for Forward Deployed Engineers and other customer-facing staff who deliver training
• Run the program. Own program operations — learning paths, scheduling, enrollment, and completion tracking — and lay the foundation for a certification or badge track as the program matures
• Support customer conversations. Support Sales and Customer Success as a subject-matter expert on customer calls, briefings, and demos
• Stay current with the product. Partner with Product and Engineering to keep content aligned with releases, and feed customer learning friction back to the product team
• Measure and refresh. Track adoption, completion, and time-to-productivity; refresh content as the platform and AI landscape evolve

Requirements:

• All applicants must currently reside in the United States
• • Four to six years in customer education, technical training, enablement, or instructional design, preferably for a B2B software or SaaS product
• • Proven curriculum design and delivery at scale across multiple modalities, with strength in virtual delivery
• • Hands-on content production: screen recording and video editing, course authoring, and learning-platform administration (Camtasia, Articulate, or comparable tools)
• • Genuine interest in GenAI and proven ability to self-upskill rapidly to an expert level; direct Generative AI experience is not required
• • Exceptional communication and presentation skills across technical, non-technical, and executive audiences
• • Self-starter who builds programs from the ground up in a fast-moving, remote-first environment
• • Ability to travel up to 25%
• • Ability to obtain a Department of Defense Secret clearance
• • Hands-on exposure to Generative AI tools, prompt engineering, or agent-based workflows
• • Experience standing up or maturing a customer academy, learning platform, or certification program
• • Experience enabling field-facing technical teams
• • Federal, DoD, or national-security customer experience
• • Active DoD security clearance at the Secret level or above
• • Instructional design credentials or content-authoring experience