Program Delivery & Execution: Lead end-to-end program delivery and execution across Time & Materials and Fixed Price projects, ensuring full technical, schedule, financial, and contractual compliance. ? Technical Advisory & Solutions: Serve as a technical and programmatic advisor to understand customer needs, define requirements, and capture new business/bids. ? Cross-Functional Leadership: Manage cross-functional engineering teams, subcontractors, and business strategy sessions to drive operational alignment and business growth. ? Governance & Quality: Establish and track operational KPIs (telematics uptime, machine utilization, safety incident rates) and govern decision-making processes for streamlined execution. ? P&L & Financial Accountability: Own P&L accountability across all services, driving bookings, revenue, margin, and multi-year program budget planning. ? Risk & Change Management: Proactively track and manage project risks, change implementations, and lessons learned. ? Resource & Talent Management: Build dynamic capacity models, manage staffing SLAs across plant and field operations, and coach engineering team staff. ? Customer Relationship Management: Act as the single point of ownership for customer delivery experience, leading QBRs and partnering with Sales on business development.
