Digital Payments Operations Specialist

Digital Payments Operations Specialist
Location: Vienna, VA or Winchester, VA or Pensacola, FL (hybrid)
Shift: 3am-11:30am
Type: Contract
Compensation: 22/hr W-2
Work Model: Hybrid – 3 days onsite and 2 days remote
Hours: 40.0

This is a shift from 3AM-11:30AM. This role can work hybrid out of Pensacola, Florida; Vienna, VA; or Winchester, VA. This is a long-term contract position.

Responsibilities

• Demonstrate solid knowledge of wire transfers, cashier’s checks, faster payments, Western Union, and related operational processes
• Understand and apply regulatory requirements, including OFAC screening, fraud prevention controls, Bank Secrecy Act (BSA) requirements, and internal policies to mitigate operational and compliance risk
• Analyze complex payment scenarios, identify root causes, resolve exceptions efficiently, and make sound decisions while balancing member service, risk, and operational requirements
• Maintain a high level of accuracy when reviewing payment instructions, account information, and supporting documentation to prevent errors and financial losses
• Effectively partner with team members and stakeholders to resolve issues, provide updates, and support operational objectives

Requirements

• Knowledge of wire transfers, cashier’s checks, faster payments, Western Union, and related processes
• Understanding of OFAC screening, fraud prevention, BSA, and internal compliance policies
• Ability to analyze complex payment scenarios and resolve discrepancies efficiently
• Strong attention to detail and high accuracy in reviewing documentation
• Effective communication skills and ability to collaborate with team members and stakeholders

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #851-Rockville-S1