Software Engineer Sr- AI Agents / Generative AI

PNC is a financial services organization whose Technology organization develops solutions that support its business and customers. The Senior Software Engineer will design, develop, deploy, and support enterprise-scale AI agents and Generative AI applications, integrating large language models, data platforms, APIs, and agent orchestration frameworks. The role also provides technical leadership, production monitoring, troubleshooting, architectural guidance, and mentorship.

Responsibilities:

• Design, develop, deploy, and support enterprise-scale AI agents and GenAI applications
• Lead the architecture and implementation of agentic AI solutions using frameworks such as LangGraph and LangChain
• Develop scalable software solutions that integrate LLMs, internal systems, data platforms, and external services
• Build and maintain API-driven integrations utilizing REST services and Model Context Protocol (MCP) implementations
• Design AI-powered automation solutions that improve business processes and data engineering workflows
• Partner with data scientists to operationalize AI solutions and measure business impact through performance metrics and business outcomes
• Establish best practices for AI application development, deployment, monitoring, and lifecycle management
• Utilize observability and telemetry data to evaluate AI agent performance, identify optimization opportunities, and enhance solution reliability
• Troubleshoot and resolve complex production issues while ensuring platform stability and scalability
• Lead code reviews, mentor junior engineers, and contribute to technical standards across the team
• Collaborate with architecture, security, and governance teams to ensure AI solutions meet enterprise standards and regulatory requirements
• Evaluate emerging technologies and recommend innovative approaches to advance the organization's AI capabilities
• Provides detailed technical design and development of software solutions using existing and emerging technology platforms
• Proposes & designs software solutions to address complex business needs
• Writes code, tests and deploys software
• Prepares technical and procedural documentation required for software
• Maintains and debugs software