Federal Employee Insurance Customer Service Agent

Senture, LLC is seeking a Federal Employee Insurance Customer Service Agent to support customers with insurance benefits and enrollment options. The role handles inbound and outbound calls, resolves inquiries using web-based systems, documents and verifies customer information, and delivers professional customer service in a remote contact-center environment.

Responsibilities:

• Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction
• Document each customers inquiry information into a database
• Verify customers information, making corrections and updates as needed
• Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible
• Follow-up with callers as necessary
• Use statistical contact center data to make improvements to performance
• Outbound calling for surveying to obtain client specific information
• Shift and Schedule adherence

Requirements:

• • High School Diploma or GED
• • Effective verbal and written communication skills
• • Ability to multi-task
• • Exceptional computer and navigation skills including dual monitors, using multiple tabs, and locating information within databases
• • Ability to sit for extended periods of time
• • Use of webcam during training and production
• Candidates must meet the following requirements to work from home:
• • Enclosed and secure work area with zero distractions
• • Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office
• • Must be able to meet the minimum internet speed requirements of the program
• • Hotspots, satellite and wireless internet service is NOT allowed for this role
• • Prior call center or customer service experience highly desired