Customer Service Representative - Call Center -Remote

InteLogix is a customer service organization seeking a remote Customer Service Representative to serve as the first point of contact for customers. The role focuses on answering inquiries by phone, resolving complaints, documenting interactions, collaborating on escalations, and delivering a positive customer experience.

Responsibilities:

• Serve as the primary point of contact for customers via phone
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Requirements:

• Must be 18 years of age or older
• High School Diploma or equivalent
• At least 6 months of call center experience required
• Strong typing skills are required
• Proficient with Microsoft Office products and Salesforce
• Troubleshoot basic technical issues
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there when our customers need us