Customer AI Engineer

Accenture Song helps clients accelerate growth and value through customer relevance, combining technology, data, AI, and creative capabilities. The Customer AI Engineer will design, build, deploy, monitor, and improve machine learning, generative AI, and agentic AI solutions that support customer growth and business outcomes while collaborating with multidisciplinary teams and client stakeholders.

Responsibilities:

• Design, build and deploy AI-powered tools, services and applications end to end, from problem definition through to live service and iteration
• Develop generative AI solutions using prompt and context engineering, coding, retrieval-augmented generation, fine-tuning and applying evaluation techniques
• Implement and optimise agentic AI workflows and multi-step reasoning pipelines, integrating them with enterprise systems and data sources
• Build, train, evaluate and deploy machine learning models, and define the approach for running and monitoring them in production
• Break complex problems into smaller, testable components, and balance speed of experimentation with security, robustness and maintainability
• Run experiments to test new approaches and techniques, and apply what you learn to the solutions you are building
• Translate business problems into AI solutions with clear and measurable value, and communicate technical concepts to client stakeholders and non-technical audiences
• Document patterns and build reusable assets and best practices that can be applied across the AI & Modelling Craft
• Contribute to capability building and knowledge sharing across the Song AI & Data practice