Staff AI Engineering - Enterprise Architecture

American Express is building enterprise platforms, products, and governance for responsible agentic AI in financial services. The Staff AI Engineering – Enterprise Architecture role provides technical leadership for designing, building, and operating production-grade agentic AI systems, including shared frameworks, orchestration, retrieval, infrastructure, evaluation, observability, and safety capabilities.

Responsibilities:

• Drive technical direction for agentic AI initiatives, influencing architecture patterns, autonomy boundaries, and system design
• Design, build, and operate production-grade agentic AI systems used across multiple products
• Own and evolve shared agentic AI capabilities, including:
  • Agent frameworks and orchestration layers
  • Planning, tool use, and memory strategies
  • Retrieval and grounding (RAG) pipelines
  • LLM infrastructure, inference, and model gateways
  • Evaluation, observability, and safety tooling for autonomous systems
  • Lead technical design reviews and help teams navigate tradeoffs involving autonomy, safety, reliability, scalability, and cost.
  • Partner across teams to deliver complex, cross-cutting agentic AI initiatives from concept to production.
  • Evaluate emerging models, techniques, and agentic patterns and translate them into practical, enterprise-ready improvements.
  • Mentor senior engineers and raise the technical bar for agentic AI development through example and influence