Service Desk Analyst

Job Title: Service Desk Senior Analyst

Location: Nashville, TN (Onsite)

Job Type: Contract

 

Required Skills

• Windows 10/11 and Microsoft 365 support
• Active Directory, Azure AD / Entra ID, and identity management
• Networking basics: DNS, DHCP, TCP/IP, VPN, Wi-Fi troubleshooting
• ITSM tools: ServiceNow, Freshservice, Remedy, or Jira Service Management
• Endpoint management and remote support tools
• ITIL framework knowledge