Project Manager

EPIC iO Technologies builds real-world technology solutions using AI, intelligent video, edge technology, and enterprise-grade wireless connectivity. The Project Manager manages customer technology projects from initiation through completion, coordinating cross-functional teams, technical resources, stakeholders, documentation, risk tracking, and reporting to ensure successful delivery.

Responsibilities:

• Manage assigned customer projects through the full lifecycle, including initiation, planning, execution, monitoring, handoff, and closure
• Clarify customer objectives, success criteria, project scope, risks, dependencies, and expected business outcomes with internal and external stakeholders
• Coordinate technical and non-technical cross-functional teams to keep project activities aligned, documented, and moving toward completion
• Maintain project schedules, action items, deliverables, status updates, RAID logs, project documentation, and stakeholder communications in the appropriate project tools
• Track risks, actions, issues, and dependencies using a consistent approach and communicate impacts, mitigations, owners, and due dates
• Assist with problem identification and resolution by documenting issues, coordinating responsible parties, and confirming completion of corrective actions
• Monitor project progress against defined success criteria and escalate variances, delays, blockers, or customer-impacting issues in a timely manner
• Support resource and event tracking and prepare weekly, monthly, quarterly, or ad-hoc reporting as required by leadership or customer needs
• Communicate clearly with technical and non-technical stakeholders by phone, email, meetings, and project updates
• Identify and quantify project variances, recommend corrective actions, and track follow-through to support project delivery outcomes
• Collaborate across workstreams outside the direct project team to complete deliverables, support handoffs, and reduce project friction

Requirements:

• Minimum five (5) years of experience managing IT or technology projects, including delivery in B2B and SaaS environments
• Strong interpersonal, written, and verbal communication skills with ability to influence and interact credibly at multiple organizational levels
• Experience supporting planning, stakeholder interface, project communication, and senior management updates
• Ability to manage daily workflow with limited supervision while meeting departmental and customer requirements
• Experience managing projects in an ERP, project management, or comparable business system
• Strong organization, follow-through, documentation, risk tracking, and issue-resolution skills
• Hands-on experience delivering projects in telecommunications, wireless, or fiber environments
• Demonstrated experience managing IT infrastructure projects such as server replacement or refresh, network deployments, and unified communications (UCaaS) implementations
• PMP certification preferred; equivalent project management certification or formal training considered
• Experience with technology deployments, customer operations, field services, or multi-workstream implementation projects
• Experience using Monday.com, ERP tools, CRM systems, or comparable project/work management platforms
• Background with an enterprise technology manufacturer, systems integrator, VAR, or managed services provider delivering infrastructure, networking, or communications projects for business customers