AI & Automation Specialist (Legal), Senior Analyst

National Grid is transforming its General Counsel function through digital innovation, automation, and AI-enabled solutions. The Senior Analyst will serve as the day-to-day technical lead for legal AI and non-AI technology platforms, supporting workflow automation, user adoption, training, troubleshooting, and impact measurement across Legal.

Responsibilities:

• Day‑to‑day technical lead for the Legal AI stack, including Harvey AI and Microsoft Copilot
• Support lawyers with advanced prompt design, creation and management of reusable prompt libraries, and safe prompting standards
• Help lawyers design, build, test and maintain custom AI workflows, playbooks, and agents, ensuring accuracy, robustness and transferability
• Partner with legal teams to identify high‑value AI use cases, translating legal work into structured, automatable workflows
• Support the application of AI tools on specific projects by assisting teams in selecting the appropriate tool and functionality and resolving issues
• Support AI adoption through hands‑on enablement, troubleshooting, and continuous improvement based on user feedback
• Track and report the measurement of AI impact (e.g., time savings, adoption, quality improvements)
• Act as the technical owner for the non‑AI legal technology stack, including document automation, workflow automation, and future non-AI platforms (e.g. Legal Front Door)
• Desirable – support simple document automation authoring
• Maintain platform health: issue triage, configuration, optimization, testing of enhancements and support of upgrades
• Work closely with IT and vendors to ensure secure integrations, access controls, and alignment with enterprise standards
• Develop clear user guidance and lightweight training materials to support self‑service adoption; deliver user training and onboarding
• Support the Director of Innovation & Digital in scaling self‑service, AI‑enabled and product‑led ways of working across Legal
• Support legal teams globally (in the UK and US) and ensure close alignment to our Legal Digital Strategy