DevOps Engineer

Point & Pay by North builds and integrates payment solutions for governments, utilities, courts, HOAs, property management companies, and other industries with unique payment needs. The DevOps Engineer will support the Production Support team by maintaining infrastructure, CI/CD pipelines, automation tools, security processes, and documentation across development and production environments.

Responsibilities:

• Assist in the provisioning, configuration, operation, and maintenance of system software, cloud, and virtualized infrastructure (automation and pipelines are key)
• Maintain existing CI/CD pipelines (GitLab CI/Runners) to streamline release and development processes
• Execute and update basic automation scripts (Python, Bash) for reporting, metrics, or operational tasks
• Investigate and resolve technical issues, performing root cause analysis (RCA) and providing escalation support within the Production Support team
• Follow and update documented procedures for system troubleshooting, maintenance, and runbooks
• Support system security standards by assisting with agent maintenance and vulnerability remediations (Tenable Nessus and Wiz)
• Maintain detailed technical documentation in Jira and Confluence
• Work collaboratively within Product Support team workflows and actively share knowledge across the team

Requirements:

• Bachelor's degree in IT or related field or equivalent work experience
• Solid understanding of typical SDLC and Agile development methodologies
• 1-3 years of IT project experience with proven database and infrastructure work (MS SQL and PostgreSQL DB's and virtualized guests using VMWare and XCP)