Software Project Manager, Professional Services (Remote)

Procore Technologies is seeking a Project Manager to join its Professional Services team. The role manages client onboarding and service engagements by coordinating resources, planning and monitoring projects, managing budgets and risks, and ensuring timely delivery and high client satisfaction.

Responsibilities:

• Work with clients to define execution strategies that ensure delivery of all agreed-upon services and scope, including discovery and design workshops, Gantt project plans, resource management, risk tracking, and change management strategies
• Collaborate with key contacts, technical leadership, and Customer Success to execute custom statements of work and onboarding strategies
• Partner with the account team during pre-sales engagements to serve as the services delivery expert internally and externally
• Develop and implement repeatable processes and templates to create efficiencies and standardization
• Manage custom service delivery timelines and project plans to ensure on-time delivery of services and deliverables
• Own strategic delivery for one-time projects or scaled SOWs while supporting account growth initiatives
• Prepare accurate and insightful reports on project progress, budget, and risks using Procore’s internal systems
• Provide proactive and high-level service to Procore clients through consistent and clear communication
• Maintain working knowledge of Procore’s products, business model, emerging technologies, and service best practices

Requirements:

• 8+ years of experience managing or supporting large-scale services delivery
• Strong skills in creating and managing gantt project schedules, documenting business outcomes, managing and forecasting resources, and maintaining RAID logs
• Experience managing complex projects across web and mobile applications for documentation management, project management, or similar platforms
• Innovative, persuasive, creative, goal-oriented, optimistic, proactive, and adaptable
• Deep understanding of value drivers and establishing standard operating procedures
• Proven success managing professional services projects delivering $100K+ and effectively managing scope
• Willingness to travel for client on-sites and company events (up to 30–40% of time)
• Prefer experience in construction and/or financial SaaS industries and Organizational Change Management consulting
• PMP and/or CAPM certification strongly preferred