Technical Project Manager

Enterprise Engineering Inc. is seeking a Technical Project Manager for a consulting opportunity focused on an analytical refunds project for a logistics corporation. The role will define customer journeys and business requirements, oversee development of a customer refund portal, facilitate client workshops, coordinate vendors and stakeholders, and lead testing, communications, and PMO activities.

Responsibilities:

• The workstream will define the end-to-end customer journey and business requirements across the solutions lifecycle
• It will also develop requirements for a customer portal supporting refund submission, status tracking, and payment disbursement
• Our team partners with third-party vendors to oversee portal design, build, testing, and deployment
• Internal operating plans, training materials, FAQs, website content, and customer communications will be developed to support Sales and Customer Experience teams
• The candidate will contribute to workshop materials and facilitate working sessions with client stakeholders
• They will also provide clear, customer-facing communications across multiple channels and audiences
• The role includes leading testing and validation of digital tools and customer portals developed by external vendors
• The role will serve as PMO for the workstream, tracking actions, coordinating follow-ups, and driving execution across stakeholders
• Responsibilities may also involve will consolidate materials and insights for daily client working sessions and executive readouts
• Growth opportunities include guiding a discrete workstream, leading content development, facilitating key client sessions, and coordinating integrated delivery across PMO, Data, and Technology teams

Requirements:

• strong client engagement skills
• client interactions
• workshops
• deliverables
• leading a small team of 1 – 3 people
• The candidate will contribute to workshop materials and facilitate working sessions with client stakeholders
• They will also provide clear, customer-facing communications across multiple channels and audiences
• The ideal candidate will bring strong communication, presentation, organization, and project management skills, with the ability to work across business, technology, and vendor teams
• strong attention to detail, ownership, and a consistent focus on high-quality client outcomes