Enterprise Customer Success Manager

Qualia provides B2B real estate technology that simplifies and secures the home buying and selling experience through a shared digital closing platform. The Enterprise Customer Success Manager will grow relationships with enterprise clients, lead complex implementations, provide customer support and technical expertise, and drive account value and revenue growth.

Responsibilities:

• Develop our enterprise accounts into our highest value customers who are strong advocates and promoters of our software
• Quarterback complex software implementations for top accounts
• Work closely with our onboarding team to develop strong relationships from the beginning and post-graduation
• Help design processes, structures, and tools to effectively scale account management best practices
• Provide day-to-day guidance and support to managed accounts
• Massively expanding customer value by working closely with customer sales teams
• Collaborate with the Product team to improve the experience for Qualia users on products sold

Requirements:

• 3+ years of experience in Customer Success Management (CSM), or comparable experience within the Title & Escrow industry, ideally with hands-on exposure to Qualia
• Significant experience in enterprise and strategic account management or direct sales
• Experience owning, delighting, and growing top accounts
• Ability to drive revenue from top accounts through a consultative, relationship-driven sales approach
• Good listener who can understand customer needs and communicate Qualia's value proposition
• Ambitious, enthusiastic, tenacious, and a top-performer with a track record of consistently exceeding quota
• Ability to get into the weeds and solve problems independently
• Strong team player but still a self-starter
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly
• Technically fluent
• Experience with Salesforce preferred