Customer Success Manager - Market Insights

NRC Health helps healthcare organizations bring Human Understanding to patients and communities. The Customer Success Manager will partner with healthcare organizations to provide innovative solutions, develop customer relationships that drive portfolio growth, retention, and loyalty, and facilitate customer success plans. The role also involves collaborating with Growth Team members, participating in training, and continuously expanding expertise.

Responsibilities:

• As a Customer Success Manager, you will partner with healthcare organizations and provide innovative solutions designed to help our customers understand the totality of how their organization is experienced by the people they serve. You are responsible for developing relationships with customers that promote portfolio development, expansion, retention and loyalty. In addition, you’ll strategize with Growth Team members to devise and facilitate customer success plans, which requires teaming with multiple decision-makers, a working knowledge of the healthcare industry, and a thorough understanding of NRC Health’s solutions. Finally, you’ll participate in solution and industry training, as well as advance your expertise through continuous learning opportunities

Requirements:

• Do you build great customer relationships that inspire loyalty?
• Do you have a passion for delivering amazing customer experiences while challenging them to think differently about their business?
• Do you easily multitask and juggle the many demands on your time while engaging and following up with customers?
• Do you have a strong conceptual ability, easily connecting data while offering unique insights to customers?
• Bachelor's Degree Required
• The ability to travel up to 30%
• Excellent verbal, written and interpersonal communication skills with a demonstrated interest in and aptitude for customer service and sales
• Effective presentation and facilitation skills
• Microsoft Suite (including Word, Excel, and Outlook) required
• High learning agility and ability to think critically
• Strong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-through
• A valid driver's license is required
• Healthcare experience a plus
• experience with a CRM system preferred