Senior Manager, Customer Strategy & Operations (East Coast)

SentinelOne is an AI-native cybersecurity company providing autonomous protection across endpoint, cloud, identity, data, and AI systems. The Senior Manager, Customer Strategy & Operations serves as a strategic and operational partner to senior leadership, driving cross-functional initiatives, business intelligence, planning, executive decision support, and operational improvements across customer-facing functions.

Responsibilities:

• Drive the highest-priority initiatives across the organization, ensuring work that crosses teams and functions does not stall between orgs; act as an extension of the functional leaders and Customer Strategy & Operations Team, helping prep decisions, frame trade-offs, solve problems that span multiple organizations, and keep leadership focused on what matters most across functions, such as renewals, customer experience, and detection and engineering; drive evaluation, decisioning, and implementation of tooling, automation, and AI, partnering with IT, Product, Engineering, and functional leaders to move from assessment to adoption; and support strategic initiative execution by coordinating cross-functional resources and activities, tracking milestones against plans, and ensuring alignment across services, product, and partner priorities
• Own business analysis and intelligence across key functional areas, including metrics and OKRs, performance tracking, root-cause analysis, and executive follow-up on gaps and opportunities; lead strategic planning and quarterly project management for priority initiatives, ensuring alignment between roadmap commitments, resource allocation, and business outcomes; and own revenue allocation and margin blending analysis for staff and non-staff resources, providing the financial visibility leadership needs to make informed investment and headcount decisions
• Support initiatives that span Services & Partners, Renewals & NRR, and Customer Intelligence & Communications, driving coordination, tracking progress, and escalating blockers; help surface insights and recommendations by synthesizing feedback from the Field, Channel, and Customers alongside key metrics to identify inflection points requiring pivots or enhancements; and support partnership strategy and go-to-market execution by helping evaluate existing partnerships, track prospective growth options, and coordinate activities that align with SentinelOne's product and services goals
• Partner with leaders to translate key organizational initiatives into OKRs and KPIs, establishing measurement frameworks and a cadence of reporting on progress; and provide clear executive-level reporting on initiative progress, business impact, risks, and decisions required, synthesizing data into narratives that drive action
• Build and maintain the operating cadence for the Customer Strategy & Operations function, including executive updates, operating reviews, decision logs, and initiative tracking; develop and refine frameworks, business cases, and analyses that enable the Sr. Director and CCO leadership to make faster, better-informed decisions; and communicate requirements for change effectively and quickly, in alignment with broader corporate goals and culture
• Take ownership over outcomes and continuously identify a better way of doing things where applicable; and identify operational friction and recurring failure points across the CX organization, translating those insights into process, tooling, or organizational improvements

Requirements:

• 7 or more years of experience in business operations, strategy, business intelligence, program management, management consulting, or a comparable role within a technology or SaaS company
• Experience working closely with Services, Renewals, Sales, and Business Strategy organizations
• Strong analytical and financial acumen with demonstrated experience building business cases, financial models, margin analyses, and data-driven recommendations for senior leadership
• Demonstrated ability to drive cross-functional initiatives across multiple organizations without direct authority, building alignment, tracking execution, and escalating effectively
• Experience operating as a strategic partner to senior leaders, including preparing executive decisions, framing trade-offs, and synthesizing complex operational data into clear recommendations
• Knowledge of market research and data analysis techniques, with the ability to translate metrics into strategic insights
• Excellent communication, interpersonal, and problem-solving skills, with the ability to effectively influence and collaborate with stakeholders at all levels
• Strong project management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
• Experience with tooling, automation, or AI evaluation and implementation within customer-facing or operational organizations
• Bachelor's degree or equivalent experience