Software Product Manager, AI (Remote)

Chamberlain Group is a global leader in intelligent access powered by its myQ technology, serving homeowners, businesses, and communities worldwide. The Senior Software Product Manager, AI will lead the vision, roadmap, development, and delivery of AI-powered features across the myQ ecosystem, partnering with product, data science, engineering, and cross-functional stakeholders to create secure, reliable, and valuable connected experiences.

Responsibilities:

• Own the AI product roadmap: Define vision, strategy, and prioritized initiatives for AI-driven features, ensuring alignment with company objectives
• Identify customer needs & value: Leverage user research, analytics, and competitive benchmarking to shape AI use cases that deliver meaningful value that will drive additional subscription revenue for our businesses
• Measure impact: Establish success metrics, monitor feature adoption, and iterate to improve accuracy, performance, and customer satisfaction
• Bridge product and engineering: Partner closely with product, data science, and engineering teams to translate business goals into technical requirements and product deliverables
• Drive execution: Write clear product requirements, manage backlogs, and ensure timely delivery of features through agile development practices
• Evaluate technology tradeoffs: Collaborate with engineering on build vs. buy decisions, model selection, and infrastructure needs for scalable AI deployment
• Cross-functional leadership: Work with design, operations, security, legal, and business stakeholders to ensure AI features are reliable, trustworthy, and aligned with brand standards
• Develop, communicate and implement a vision and roadmap for one or more product portfolios to deliver a best-in-class software experience and achieve and surpass goals and business objectives, including user acquisition, engagement, retention, market share, sales and profitability
• Lead the new product development process within our Connected Services team from concept through commercialization, including voice of customer research, definition of customer and product requirements, marketing planning and value proposition, and track financial performance
• Deliver flawless user experiences across all customers, partner, and dealer facing products
• Support achievement of full P&L objectives for the business unit, driving profitability, volume growth and market share, as well as execution of product and services
• Lead cross-functional collaboration to develop and deliver connected services required for product portfolio; drive the implementation and sustaining of the end user connected experience, including uncovering real-time consumer insights, driving user experience requirements, creating business cases or anticipated reach and impact and winning value propositions
• Ensure product portfolio visions and roadmaps support and align with the business unit strategy, including maintaining a clear product roadmap aligned to business goals in the short- and long-term; emphasis should be on fast-paced new product development, sustaining product support and insight driven; ensuring software strategy aligns with the hardware and solutions strategy in order to deliver compelling user experiences
• Develop and implement the strategy for their product portfolio, brand, and channels; partner with BU product team, marketing, sales, and customer experience leaders to develop go-to-market strategies to win in targeted customer segments; lead the creation of end-to-end operational plans to drive profitability, grow and scale the business; work cross functionally to ensure achievement of product line objectives
• Serve as a Product Owner leading the development and owning the implementation and sustaining of end user connected experiences, including uncovering real-time consumer insights, driving user experience requirements, creating business cases and winning value propositions, and leading cross-functional development teams
• Advise and assist senior leaders in developing key go-to-market partnerships, including inorganic activities (M&A, licensing, connected service integrations) to support the BU product line growth and connectivity strategy
• Represent the company with major customers, competitors, trade associations, government agencies, professional societies and similar groups
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
• Protect Chamberlain Group’s reputation by keeping information confidential
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
• Contribute to the team effort by accomplishing related results and participating on projects as needed

Requirements:

• Bachelor's Degree in Computer Science, Engineering, Data Science, Business, Marketing or a related field
• 5+ years of product management experience in software, with 2+ years focused on AI/ML products
• Strong understanding of GenAI, machine learning concepts, data pipelines, and cloud infrastructure
• Experience with agile methodologies, product backlog management, and user-centric product design
• 5+ years in Product Management, Engineering, or in a Product Owner role
• Ability to work in Matrix and Agile software development environment
• Understand and have experience with Agile Scrum methodologies or other commonly used tools
• MBA or advanced technical degree a plus
• Prior experience working with hardware and software offerings
• Experience managing product portfolio with multiple categories
• Proven track record of defining and launching software products in fast-paced environments
• Excellent communication and stakeholder management skills; ability to bridge technical and business perspectives
• Passion for innovation and delivering customer value through emerging technologies
• Comfortable interacting with highly technical development teams