Senior Product Manager - AI

Pitney Bowes is a company focused on shipping and logistics solutions. The Senior Product Manager will own the Production Shipping product strategy, develop vertical-specific roadmaps, and modernize the shipping platform for complex enterprise workflows. The role will also lead cross-functional execution, support strategic customer success and sales efforts, and measure product and business performance.

Responsibilities:

• Own the product strategy for Production Shipping, defining vertical‑specific roadmaps across pharma, retail, 3PL, and manufacturing
• Close legacy gaps and advance our modern shipping platform to support high‑volume, multi‑DC, LTL/TL, and compliance‑heavy workflows
• Drive enterprise customer success for 400+ strategic accounts, ensuring retention, satisfaction, and alignment with roadmap priorities
• Partner with field sales on consultative deals ($100K–$500K ACV), providing product expertise, demos, and ROI narratives
• Translate customer insight into clear requirements, user stories, and prioritization frameworks
• Lead cross‑functional execution with engineering, design, partnerships, sales, and customer success to deliver roadmap commitments on time
• Measure business performance including revenue growth, activation, adoption, PSAT, and churn reduction
• Maintain competitive intelligence and identify opportunities to extend Production Shipping capabilities across the Shipping 360 ecosystem

Requirements:

• A strategic product leader who thrives in complex enterprise environments. You understand production‑grade shipping workflows and know how to turn deep customer insight into scalable platform strategy. You balance vertical nuance with “build once, sell many” discipline, and you're comfortable guiding Fortune 500 clients through high‑stakes decisions. You operate with executive presence, strong analytical rigor, and a bias toward shipping high‑quality product that moves the business
• Enterprise product management experience: 6–10 years in product, including 3+ years in logistics, supply chain, or shipping tech
• Deep domain expertise in production shipping workflows, multi‑location fulfillment, carrier routing, LTL/TL, and optimization concepts
• Vertical knowledge in at least one segment (pharma, retail, 3PL, manufacturing)
• Executive‑level communication with comfort presenting to VP/C‑suite stakeholders and guiding strategic accounts
• Full product lifecycle ownership including research, competitive analysis, requirements, launch, and adoption
• Platform thinking with the ability to balance scalability and customization
• Cross‑functional leadership across engineering, design, sales, customer success, and partnerships
• Analytical rigor: data‑driven decision making, ROI modeling, usage analytics, and customer metrics
• Experience with multicarrier parcel management, enterprise TMS/WMS, or ERP/WMS integrations (SAP, Oracle, NetSuite, Manhattan)
• Background in pharma compliance (21 CFR Part 11), POD workflows, or healthcare integrations
• 3PL platform experience (multi‑tenant, client billing)
• Led large‑scale migrations from legacy to modern platforms
• Interest in AI/ML for carrier selection, network optimization, or predictive shipping
• International shipping experience (duties, taxes, cross‑border carriers)