Staff Product Manager, Operations Systems

Vida Health is a virtual, personalized obesity care provider combining technology with healthcare professionals to treat obesity and related conditions. Vida is seeking a Staff Product Manager to own the vision and roadmap for operations systems, design reliable integrations and automations, replace manual processes, and improve visibility for support and operations teams.

Responsibilities:

• Own the vision and roadmap for operations systems. Turn a long list of stakeholder requests into a clear point of view on what our internal systems should do, and a sequenced plan to get there
• Shadow support agents and ops teams. Understand what they do, which tools they use, where time is lost, and what would move time-to-first-touch, time-to-resolution and cost-to-serve
• Design how systems connect. Read vendor API docs (Zendesk, Braze, our EHR, fulfillment partners), understand our internal data models, define integrations, data flows, and automations that work reliably at scale
• Replace manual work with durable systems. Find processes that run on spreadsheets, scheduled refreshes, and human memory, especially where a failure delays care, and design their replacements
• Give operations teams visibility. Shape internal tools that let a support agent open a member record and see what happened, in what order, and why, without filing an engineering ticket
• Be a peer to operations leaders, not a ticket-taker. Push back, reframe requests into problems, and bring back plans that serve the whole business
• Reverse-engineer what's already there. Some of our systems were built by people who've moved on. You'll piece together how they work from code, docs, data, and conversations
• Additional responsibilities as needed

Requirements:

• Bachelor's degree at a minimum
• 7+ years in product management, with meaningful time on internal, operations, or business systems (support ops, rev ops, marketing ops, clinical or fulfillment ops, business technology)
• Hands-on experience designing integrations between third-party platforms such as Zendesk, Salesforce, Braze, HubSpot or Twilio, and internal systems
• Fluency reading API documentation and reasoning about data flows: webhooks, JSON payloads, event triggers, sync vs. async, failure and retry
• Comfortable in technical environments: you can read code in Python or JavaScript, find your way around GitHub, and understand the basics of AWS or Google Cloud and SQL. You don't need to write production code
• A track record of turning messy, manual processes into scalable systems, with outcomes you can measure
• The judgment to see how data flows, workflows, and automations should fit together, not just one at a time
• Strong stakeholder skills with senior operations leaders, including saying no and proposing a better path
• Self-direction: you can walk into an ambiguous space, build relationships, and come back with a plan
• Applicants must be authorized to work in the U.S. as Vida is unable to sponsor work visas for any position
• Experience with contact center or support operations
• Experience with automation tools (Workato, Zapier, Tray.io) or AI support agents
• Healthcare or digital health experience (EHRs, pharmacy, eligibility, HIPAA-aware workflows)