Customer Success Manager, Ads Solutions (Los Angeles)

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The Customer Success Manager, Ads Solutions will support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform, managing partner relationships and advising them on achieving business objectives. The role will analyze campaign performance, drive product adoption, collaborate cross-functionally, and help improve the advertiser experience and platform growth.

Responsibilities:

• Own relationships with a portfolio of advertising partners, serving as their primary point of contact
• Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products
• Analyze campaign performance and provide clear, actionable recommendations to improve outcomes
• Identify opportunities to expand partnerships through increased product adoption and incremental investment
• Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value
• Surface advertiser feedback and insights to inform product improvements and long-term strategy
• Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem

Requirements:

• Candidates must reside in the Los Angeles area
• Have 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role
• Have experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
• Are comfortable interpreting performance data and translating insights into strategic recommendations
• Have experience with data querying (e.g. SQL, advanced excel/GSheet)
• Communicate clearly and builds trust with both technical and non-technical stakeholders
• Operate with ownership and accountability in fast-moving, evolving environments
• Demonstrate sound judgment and a commitment to user trust and responsible platform growth