Operations Functional Analyst

Job Title: Operations Functional Analyst

Job Location: Baltimore, MD

Job Type: Contract

Pay Range: $27.94hr - $32.94hr

Job Overview:

Provides operational support by obtaining facts, analyzing problems, designing solutions, developing testing methods, conducting and documenting tests, and delivering key operational information to stakeholders.

Essential Functions:

• Research and improve operations by examining systems problems, obtaining facts, analyzing issues, identifying root causes, and recommending and facilitating resolutions.
• Support operations systems by providing operating information to users, answering questions, and providing training.
• Contribute to operations analysis and organizational success by accommodating new requests, helping team members accomplish job results, and developing Standard Operating Procedures (SOPs) and other essential documentation.
• Verify operations systems by developing testing methods, as well as conducting and documenting tests.
• Improve operations analysis domain knowledge by attending training sessions and reading technical publications.

Education:

• Bachelor s Degree in Business Administration.
• In lieu of a Bachelor s degree, an additional 4 years of relevant work experience is required in addition to the base work experience requirement.

Experience:

• 2+ years of experience in an operational role (level 2 or above).

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to recognize, analyze, and solve a variety of operational problems.
• Highly proficient in Microsoft Office and similar applications.
• Organized and detail-oriented while consistently meeting strict deadlines.
• Strong verbal and written communication skills.
• Demonstrated ability to work independently.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities