Principal Product Manager, Vision AI

Toast creates technology that helps restaurants and local businesses operate, increase sales, engage customers, and support employees. Toast is seeking a Principal Product Manager, Vision AI to define and build computer vision and camera-powered products, lead zero-to-one development, and shape Enterprise Drive-Thru strategy. The role spans software, AI, hardware, customer research, partnerships, commercialization, and cross-functional execution.

Responsibilities:

• Own the Vision AI product vision and strategy. Define the long-term roadmap for capabilities including vehicle detection, identification, tracking, timing, operational intelligence, and new camera-powered experiences
• Drive zero-to-one product development. Lead discovery, prototyping, pilots, commercialization, and scaling of new AI and drive-thru products in highly ambiguous problem spaces
• Help shape Enterprise Drive-Thru strategy. Develop a deep understanding of large, multi-location restaurant brands and identify opportunities where Toast can build differentiated solutions beyond Vision AI
• Own hardware-enabled experiences. Define the hardware ecosystem required to support Vision AI and Drive-Thru products, including cameras, media players, networking, digital menu boards, and emerging technologies
• Lead customer research and field validation. Spend time with Enterprise customers and in restaurants understanding operational workflows, validating solutions, and translating insights into product strategy
• Drive technology and partner decisions. Evaluate camera systems, computer vision platforms, AI vendors, and architectural approaches. Lead trade-offs across build vs. buy vs. partner, cloud vs. edge, performance, cost, complexity, scalability, and customer value
• Drive commercialization and adoption. Partner with GTM teams on packaging, positioning, pricing inputs, pilots, and rollout strategies that drive customer outcomes and Enterprise growth
• Lead across the organization. Influence Engineering, Design, Hardware Operations, Security, Legal, Customer Care, Sales, Product Marketing, and senior leadership to align teams around strategy and execution
• Embrace AI-first product development. Use AI tools to accelerate discovery and execution while identifying new ways AI can create value for restaurants and guests

Requirements:

• 8+ years of Product Management experience owning complex products, significant product areas, or multi-team initiatives from strategy through scale
• Experience delivering AI-enabled products, machine learning systems, computer vision applications, or adjacent emerging technologies
• Proven ability to take ambiguous opportunities from discovery through prototype, pilot, commercialization, and scale
• Experience building for large, complex customers while balancing individual customer needs with scalable product investments
• Ability to partner deeply with Engineering and Hardware teams on architecture, integrations, AI systems, and technical trade-offs
• Ability to balance customer impact, performance, scalability, operational complexity, development investment, and economics when defining product direction
• Experience conducting deep customer discovery, field research, and pilots with strategic customers
• Experience evaluating technology vendors and making build vs. buy vs. partner decisions
• Strong communication skills
• demonstrated ability to align senior stakeholders and cross-functional teams around a product vision
• Experience with computer vision, camera systems, video analytics, or machine learning products, especially real-time video
• Experience building products that combine software and hardware
• Familiarity with AI model evaluation, experimentation, and performance measurement
• Experience in restaurant, retail, hospitality, automotive, transportation, or other operationally complex environments
• Familiarity with drive-thru operations or multi-location restaurant technology
• Technical background or deep experience partnering with Engineering on architecture, AI infrastructure, or hardware/software integrations