Staff DevOps Engineer, Developer Experience (DevEx)

Demandbase is a pipeline AI platform that helps go-to-market teams automate growth and execute account-based strategies. The Staff DevOps Engineer on the Developer Experience team will set technical direction for internal platforms, tooling, and workflows across build, test, deployment, and operations. The role focuses on developer platform enablement, cloud and Kubernetes infrastructure, CI/CD, reliability, security, observability, cost governance, and AI-assisted engineering workflows.

Responsibilities:

• Set and drive the technical roadmap for the Internal Developer Platform (IDP) - not just execute against one handed to you
• Author and review RFCs/design docs that other teams adopt; act as architecture reviewer for infrastructureimpacting changes org-wide
• Serve as the escalation point for the highest-severity production incidents involving platform infrastructure; lead retrospectives and turn findings into structural fixes, not one-off patches
• Mentor senior and staff-level engineers across teams, raising the technical bar for platform engineering, reliability, and secure software delivery org-wide
• Own and evolve Demandbase's Internal Developer Platform (Backstage service/API/group catalog, goldenpath scaffolder templates, cicd-components ) as a product - measured by adoption, time-to-first-deploy, and reduction in platform-support toil
• Partner with software, data, security, and product engineering leadership to identify systemic friction across the SDLC and resolve it through automation and platform abstraction rather than one-off fixes
• Define what "good" looks like for AI-assisted development workflows across the org - evaluate, pilot, and roll out coding-agent tooling with the right guardrails
• Own the architecture of CI/CD orchestration (GitLab CI/CD, shared cicd-components ) supporting high release velocity, strong security guardrails, and local-to-production parity across the engineering org
• Drive standardization of build, test, and deployment patterns across application and data workloads at scale
• Own GitOps-based deployment strategy and evolve it as the org's service count grows
• Own the architecture and lifecycle of multi-cluster Kubernetes platforms across environments (EKS, and GKE where applicable) - upgrades, node lifecycle (Karpenter), networking, and security posture at fleet scale
• Own multi-account cloud IAM, networking, and security architecture; set the guardrails other teams build against
• Drive Infrastructure-as-Code strategy (Terraform, Crossplane) for consistency and security across accounts, not just individual environments
• Own service mesh (Istio) architecture across multi-cluster environments, including sidecar injection strategy and traffic policy
• Own core platform components - GitOps tooling, secrets management, service mesh - as production systems
• Own observability platform strategy (Prometheus, Datadog, Grafana/Loki) - what's collected, indexed, and actionable - balancing signal quality against cost
• Own FinOps practice for platform infrastructure - cost visibility, unit economics, and waste reduction - as a standing responsibility
• Define and evolve org-wide SLIs/SLOs and incident response practices; lead blameless postmortem culture at the organizational level

Requirements:

• 10+ years of overall engineering experience, including meaningful hands-on software development (Go, Python, or Java) and 7+ years building and operating cloud infrastructure at scale
• Demonstrated track record operating as a technical leader across multiple teams - driving cross-team RFCs, architecture decisions, or platform strategy
• Deep, hands-on experience designing and operating multi-account, multi-cluster Kubernetes platforms in production (EKS and/or GKE) at meaningful scale (dozens+ of services/clusters)
• Strong proficiency with Infrastructure as Code (Terraform, Crossplane) and GitOps practices (Flux or Argo CD) applied at organizational scale
• Deep experience designing and owning CI/CD systems supporting high release velocity and strong security guardrails (GitLab CI/CD preferred)
• Hands-on experience with service mesh (Istio) in multi-cluster environments, including security/traffic policy
• Strong experience building and owning observability platforms (Prometheus, Datadog, Grafana, Loki/Mimir/Thanos) with a cost-aware lens
• Working knowledge of container/supply-chain security practices (image scanning, hardened base images, vulnerability remediation)
• Experience owning or meaningfully contributing to cloud cost governance/FinOps practice
• Fluency with AI-assisted/agentic development tooling (Cursor, Claude Code, Codex, or equivalent) and informed opinions on safe, effective rollout at organizational scale
• Solid understanding of SLIs/SLOs, alerting strategy, and incident response, with experience leading (not just participating in) blameless postmortems
• Excellent written and verbal communication - staff-level influence runs through docs and reviews as much as code
• Experience supporting data pipeline/batch platforms (Airflow, EMR, Dataproc) is a plus