Senior Root Cause Analysis Engineer

SMA America develops solar inverter technology and solutions for photovoltaic power systems. The Senior Root Cause Analysis Engineer drives evidence-based failure analysis and sustainable corrective and preventive actions for medium voltage products, collaborating with cross-functional, international, customer, supplier, and service teams.

Responsibilities:

• Ensure analyses are evidence based, documented in compliance with standards and global processes, and aligned with the requirements of internal and external stakeholders
• Perform and participate in technical failure and data analyses
• Apply the 8D method for systematic root cause identification
• Collaborate with interdisciplinary and international teams to implement sustainable corrective and preventive actions
• Conduct initial site analyses and on site technical evaluations, and provide technical consultation
• Create detailed failure descriptions and collaborate with headquarters to advise and support other functions
• Recognize and document known failure patterns and provide technical expertise to resolve them
• Collaborate closely with Customer Quality, Supplier Quality, and regional functions
• Maintain close collaboration with the analysis unit at SMA headquarters and the application engineering team in the U.S
• Execute, monitor, and evaluate corrective actions implemented by service teams and suppliers
• Travel approximately 20 to 30% to customer sites for failure investigation and fact gathering, and to the Rocklin, CA office and tradeshows as needed
• Other duties as may be required or assigned

Requirements:

• Bachelor's degree in engineering, electrical engineering, or a related field, or equivalent education
• Minimum 7 years of experience in research and development, technical failure analysis, and quality management, with a background in customer relations
• Technical expertise in medium voltage systems, including transformers and switchgear, electrical systems, and converters
• Expertise in the 8D method for corrective action and quality tools including 5 Why, Ishikawa diagramming, and Pareto analysis
• Experience in solar, automotive, aerospace, electronics, or a similar regulated industry
• Ability to present quality findings and corrective actions to senior leadership
• Excellent communication and collaboration skills across cross functional and international teams
• Proficiency in written and verbal English is required
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, and Excel, is required
• Master's degree preferred
• Proficiency in German is a plus
• Experience with hermetically sealed equipment is a plus
• Working knowledge of SAP, Salesforce, and JIRA is a plus