Carrier Commercial Accounts Project Manager

ServiceMaster Brands provides residential and commercial services in restoration, cleaning, moving, and bioremediation. The Carrier Commercial Accounts Project Manager serves as the central connection between clients, internal teams, and service operations, managing loss assignments, communications, audits, issue resolution, and project coordination. The role also supports franchise operations and partners with sales leadership to drive account success.

Responsibilities:

• Manage new and existing loss assignments from start to finish, coordinating with clients, franchises, and vendors to ensure satisfaction and adherence to guidelines, pricing, and timelines
• Lead daily client communication, delivering updates and outcomes that meet cost, quality, and speed expectations while maintaining strong customer service
• Resolve service, quality, and invoicing issues by negotiating with stakeholders and analyzing data, contracts, and documentation to drive effective solutions
• Oversee project management activities, including organizing priorities, adapting to changing needs, and maintaining accurate records across systems and vendor portals
• Review and audit estimates, scopes, invoices, and work orders to ensure accuracy, compliance, and alignment with client requirements
• Support operational efficiency by developing strategies, collaborating with the Project Auditing team, and ensuring smooth project transitions
• Serve as a resource to the franchise network by providing guidance on scoping, documentation, reporting, invoicing, and best practices while maintaining vendor portals and account documentation

Requirements:

• Proficiency with Microsoft Office Suite and strong overall computer skills
• Excellent communication and interpersonal abilities
• Proven capacity to manage multiple projects, prioritize effectively, and meet deadlines
• Strong problem‑solving skills with sharp attention to detail
• 2+ years of experience in client service, billing, auditing, or operations support
• Proficiency with restoration industry tools such as Restore 365, XactAnalysis, and Xactimate (or equivalent)
• Required experience with Cotality products, including Workspace, Estimate, and Validate
• Understanding of hazardous materials handling (asbestos, lead paint, mold, IICRC standards)
• Experience using time‑and‑material estimating programs
• preferred knowledge of unsanitary water categories 2, 3, and Special Situations