Technical Project Manager - Fraud

Amivero delivers digital services and modern technology solutions for the federal government. The Technical Project Manager will lead the day-to-day operations and continued maturation of an identity fraud prevention program, overseeing fraud monitoring, investigations, analytics, strategy, stakeholder communications, and capability growth.

Responsibilities:

• Lead a team of fraud investigators and data analysts to ensure a high quality, secure, and privacy-centered experience for citizens
• Support the development of a product roadmap to forecast program maturation, improve the data analytic capability, expand the investigator ability, reduce fraud impacts on partners, and promote equitable customer experience and compliance
• Through data-driven insights, develop recommendations for process development, controls, and tooling improvements changes to improve fraud identification, reduce fraud incidents, improve overall team performance, and enhance proactive monitoring
• Drive innovation and ensure our teams have the tools and processes necessary to create a more secure and equitable experience for end users
• Draft proposals, strategic plans, briefings, whitepapers, and similar written and oral products that communicate strategic fraud program direction to stakeholders
• Hire and train new team members, mentor and coach, empower your team to improve, and celebrate excellent performance
• Work closely with partner teams to support fraud operations as we scale our products and user base and build a fraud-focused culture within the program
• Attend team and stakeholder meetings, participate in and/or direct working groups, preparation sessions and other planning-focused engagements and informational sessions as necessary
• Lead fraud risk assessments and special studies and develop and expand the fraud risk framework
• Prepare monthly metrics and reports related to fraud operation and investigation for government and internal stakeholders
• Continue to define and market Amivero’s fraud operations capability
• Participate in business development efforts to ensure the growth of Amivero’s fraud operations capability
• Lead efforts to expand the fraud prevention capability to other government agencies or business units, collaborating with cross-functional teams to ensure successful implementation
• Develop and execute plans for knowledge sharing, training, and technology transfer

Requirements:

• Bachelor's Degree + 10 years of relevant experience
• US Citizenship required to obtain Public Trust
• Experience leading teams, P&L, and Organic Program Growth
• Experience building out Fraud Capabilities
• Bachelor Degree +10 years of experience
• US Citizenship Required to obtain Public Trust
• The ideal candidate is a proven leader in Fraud/Identity/Risk operations and process optimization who is attentive to customer experience
• Experience creating environments where your team members feel included, valued, and supported to do work that energizes them
• A passion for identifying problems and finding the best possible solution
• Detail-oriented and have excellent verbal and written communications skills, investigative skills, and organization skills
• Excellent personal skills needed for setting team/program objectives, earning buy-in, and obtaining the cooperation of team members and partners
• Expert skills in conducting technical analysis of fraud-related issues including threats, incidents, and investigations
• Experience fostering collaborative environments with internal partner teams and external customer teams in an Agile environment
• Ability to drive high-quality team performance under pressure and time constraints
• Experience leading and managing investigations and a team of investigators, preferably with a focus on identity fraud-related crimes
• Demonstrated ability to manage a P&L and implement cost-effective strategies