Director, Product Management

Genworth and CareScout are working to simplify and dignify the aging experience through solutions that help people find, fund, and understand aging care. The Director of Product Management will lead the strategy, development, and growth of CareScout’s membership platform, overseeing member experiences, service capabilities, operational workflows, and platform integrations while partnering with cross-functional teams to drive business and customer outcomes.

Responsibilities:

• This role will translate company strategy into actionable product roadmaps and lead the end-to-end development of CareScout's membership platform
• This leader will own prioritization, execution, and delivery across member-facing experiences, operational tools, platform capabilities, and critical integrations, while driving the evolution of enrollment, benefits, care journeys, wellness programs, care navigation, service fulfillment, and member engagement
• Working closely with Engineering, Design, Data, Clinical, Operations, Finance, Marketing, and Network Management teams, the Director will develop scalable products and workflows that balance near-term business priorities with long-term platform growth, using data and customer insights to drive measurable improvements in conversion, engagement, retention, operational efficiency, and customer outcomes
• The role also serves as a key cross-functional leader, fostering strong product management practices, clear decision-making, accountability, and a culture of continuous improvement across the organization

Requirements:

• 7 plus years of experience in Product Management, with demonstrated experience leading complex initiatives or product areas
• Proven ability to operate at both strategic and execution levels within a defined product vision
• Experience building and scaling digital products, platform capabilities, memberships, subscriptions, or service-based offerings
• Strong cross-functional leadership skills and the ability to influence without direct authority
• Experience working across technical and business domains (e.g., customer experience, operations, data, finance systems)
• Deep understanding of modern product development practices (discovery, delivery, Agile)
• Strong communication skills with the ability to engage effectively with senior leadership
• Experience building and scaling products in highly regulated industries, with a proven ability to navigate legal, compliance, privacy, and operational requirements while delivering exceptional customer experiences
• Ability to balance digital product experiences with human-supported service models and operational workflows
• This role is not eligible for employment visa sponsorship