Performance & Capability Design, Program Manager

DaVita Kidney Care is transforming its workforce capability and learning approach through personalized development strategies. The Program Manager will lead strategic learning consulting, diagnose complex capability challenges, design high-level learning solutions, and manage projects that improve clinical and business outcomes.

Responsibilities:

• Execute the Personalized Learning Strategy: Shift the organization toward the future of learning by managing enablement initiatives that focus on personalized, impactful development aligned with DaVita’s highest-priority business goals
• Drive Learning & Business Results: Track and report on impact metrics (clinical and business performance outcomes, pipeline readiness, and retention) while evaluating the effectiveness of modern learning interventions
• Consult & Design: Partner with stakeholders to diagnose performance gaps and design high-level learning solutions, maintaining an awareness of how process, technology, or environment impact the learner experience
• Strategic Partnership: Serve as a learning consultant to operational and clinical leaders. Help translate their business strategy into clear workforce capability requirements and personalized development journeys
• Needs Analysis: Conduct performance gap and learning needs analyses to ensure we are solving the right problems. Recommend targeted, modern learning interventions rather than one-size-fits-all training
• Learning Architecture: Lead the high-level design of blended learning solutions. Architect programs that leverage the future of learning (e.g., personalized pathways, microlearning, learning in the flow of work) while considering workflow support and technology adoption
• Cross-functional Collaboration: Partner with instructional designers, technologists, and SMEs to translate high-level learning designs into effective, scalable development programs
• Project Leadership: Manage large-scale, medium- to high-complexity learning consulting projects from inception to implementation. Align business and delivery lanes to implement solutions that drive behavioral change
• Change Management: Support change management required to shift stakeholder expectations from "requesting traditional training" to "partnering on personalized learning and performance."

Requirements:

• 3-5+ years of progressive experience in Learning Consulting, Learning Design, Organizational Effectiveness, or related field
• Experience with Human Performance Technology (HPT) or similar methodologies
• Experience project managing complex learning and capability initiatives across matrixed teams, including senior stakeholder management
• Proficient in building presentation decks that clearly visualize data and design concepts