Product Manager

Selene Holdings is a multiple-lines financial services firm serving the mortgage and related industries. The Product Manager leads the strategy, prioritization, and delivery of technology initiatives, partnering with stakeholders and technical teams to improve efficiency, automate processes, and enhance user experiences. The role combines product management, business analysis, project management, and technical leadership across the full software development lifecycle.

Responsibilities:

• Define and execute product roadmaps aligned with business objectives and organizational priorities
• Partner with executive leadership, business stakeholders, and operational teams to identify opportunities for process improvement, automation, and digital transformation
• Evaluate business needs and translate them into scalable technology solutions
• Establish product goals, success metrics, and measurable business outcomes
• Lead initiatives through the full Software Development Lifecycle (SDLC), from discovery and requirements gathering through testing, deployment, and post-production support
• Develop business requirements, process flows, user stories, acceptance criteria, and functional specifications
• Prioritize and manage product backlogs, balancing strategic initiatives, operational needs, technical debt, and regulatory requirements
• Partner with development teams to ensure solutions are technically feasible, scalable, and aligned with business objectives
• Support release planning, sprint planning, backlog refinement, and agile delivery activities
• Lead cross-functional pods consisting of Business Systems Analysts, Developers, QA Analysts, and business stakeholders
• Coordinate activities across multiple departments including Operations, Technology, Compliance, Risk, and Executive Leadership
• Serve as the central point of accountability for assigned initiatives, ensuring transparency around priorities, progress, risks, and dependencies
• Influence decision-making and drive alignment among diverse stakeholder groups
• Work closely with development and QA teams to validate technical solutions and ensure business requirements are met
• Participate in testing, user acceptance validation, and production readiness activities
• Analyze data and system behavior to identify defects, root causes, risks, and opportunities for improvement
• Collaborate with technical teams on APIs, integrations, workflow automation, AI, RPA, data-driven enhancements, and system modernization initiatives
• Utilize tools such as Azure DevOps, SQL, process documentation, and reporting platforms to support delivery efforts
• Manage multiple competing priorities in a fast-paced and rapidly evolving environment
• Proactively identify project risks, blockers, and dependencies while developing mitigation strategies
• Support change management, training, communication, and adoption efforts for newly implemented solutions
• Continuously evaluate processes and systems for automation and optimization opportunities

Requirements:

• Bachelor's degree or equivalent combination of education and relevant experience
• 5+ years of experience in Product Management, Product Ownership, Business Analysis, Technology Delivery, or a related field
• Experience leading cross-functional teams through complex technology initiatives
• Demonstrated ability to gather requirements and develop user stories, acceptance criteria, process maps, and solution documentation
• Experience working within Agile, Scrum, SAFe, or similar product delivery frameworks
• Strong understanding of software development lifecycle methodologies and technology delivery processes
• Proven ability to prioritize competing business needs and manage multiple initiatives concurrently
• Exceptional communication and presentation skills with the ability to engage both executive and technical audiences
• Strong analytical, organizational, and problem-solving capabilities
• Ability to thrive in a fast-paced environment with shifting priorities and evolving business needs
• Experience within mortgage servicing, mortgage technology, financial services, or another highly regulated industry preferred but not required
• Familiarity with MSP, Black Knight, ICE, servicing systems, or related mortgage technology platforms preferred
• Experience with workflow automation, AI, RPA, system integrations, APIs, and digital transformation initiatives
• Working knowledge of SQL and database concepts sufficient for testing, data validation, and troubleshooting
• Experience using Azure DevOps (ADO), Microsoft Project, Microsoft Planner, Jira, Asana, or similar tools