Customer Service Representative - 100% Remote

Pride Health is a healthcare staffing company providing recruitment solutions for healthcare professionals and the healthcare industry. The Customer Service Representative provides telephone-based support to patients and community members, schedules medical appointments using EPIC, maintains accurate patient information, and follows established workflows and performance expectations.

Responsibilities:

• Provide professional telephone-based customer service to patients and community members
• Schedule medical appointments accurately using EPIC
• Follow established workflow tools and processes
• Enter and maintain patient information with a high level of accuracy
• Meet assigned work schedules, attendance, and performance expectations
• Collaborate with team members to support a positive and patient-focused work environment

Requirements:

• Minimum 1 year of customer service experience
• Strong attention to detail and data-entry accuracy
• Ability to consistently follow workflows, instructions, and schedules
• Friendly, compassionate, and patient-focused communication style
• preferably in a healthcare setting
• Minimum 1 year of experience scheduling medical appointments
• Bilingual Spanish skills strongly preferred