Oracle Business Analyst - Order Management

AFL manufactures fiber optic cable, connectivity products, and accessories and provides engineering and installation services for telecom customers. The Oracle Business Analyst - Order Management will serve as the functional subject matter expert for Oracle Order Management and the end-to-end Order-to-Cash lifecycle, leading process optimization, system enhancements, integrations, and ERP initiatives.

Responsibilities:

• Serve as a functional analyst for Oracle Order Management and Order-to-Cash processes
• Analyze, document, and implement enhancements for the end-to-end O2C business processes
• Facilitate workshops with business stakeholders to gather requirements and identify opportunities for process optimization
• Translate business requirements into functional specifications and solution designs
• Partner with technical teams to deliver scalable and sustainable Oracle solutions
• Drive standardization and adoption of best practices across global business operations
• Support and enhance Oracle EBS Order Management, Shipping Execution, Inventory, Pricing, Advanced Pricing, Accounts Receivable, and related modules
• Configure and maintain Order Management setups including:
• Order Types
• Holds
• Workflow
• Pricing Rules and Modifiers
• Shipping Parameters
• Customer Hierarchies
• Credit Management
• Troubleshoot complex production issues impacting order fulfillment and customer satisfaction
• Evaluate Oracle functionality and recommend improvements to support evolving business requirements
• Coordinate initiatives across the complete O2C lifecycle including:
• Customer Master Data
• Customer Pricing
• Quote-to-Order
• Order Management
• ATP/CTP
• Fulfillment
• Shipping
• Invoicing
• Accounts Receivable Integration
• Returns and RMAs
• Cash Application
• Collaborate with Finance teams to ensure accurate invoicing, revenue recognition, and financial reconciliation
• Support EDI transactions and trading partner integrations
• Work with customers, vendors, third-party providers, and middleware teams troubleshoot EDI transactions including:
• 850 Purchase Orders
• 860 Purchase Order Changes
• 830 Forecasts
• 862 Shipping Schedule
• 855 Purchase Order Acknowledgements
• 856 Advance Ship Notices
• 810 Invoices
• Other customer-specific transactions
• Partner with integration teams to support APIs, XML, middleware, and external application connectivity
• Work closely with Supply Chain Planning teams to align Order Management processes with Kinaxis planning capabilities
• Assist with data integrity, integration requirements, and process improvements between Oracle EBS and Kinaxis
• Support planning and fulfillment initiatives that improve customer service levels and supply chain performance
• Lead or participate in ERP projects, enhancements, upgrades, and business transformation initiatives
• Develop test strategies and execute:
• Unit Testing
• System Integration Testing
• User Acceptance Testing
• Coordinate deployment activities and end-user training
• Ensure adequate documentation exists for support and compliance requirements

Requirements:

• Bachelor's degree in Business, Information Systems, Supply Chain, Engineering, or related field
• 7+ years of Oracle EBS Business Analyst experience
• 5+ years of hands-on Oracle Order Management experience
• Deep understanding of end-to-end Order-to-Cash business processes
• Experience supporting high-volume order management and customer fulfillment operations
• Strong knowledge of: Oracle Order Management (OM) Advanced Pricing Shipping Execution Inventory Accounts Receivable Customer Master Data
• Experience creating functional specifications and managing business requirements
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent communication and stakeholder management skills
• Experience working in manufacturing or distribution environments
• Experience with EDI transaction processing and integration platforms
• Experience supporting Oracle XML Gateway, SOA, APIs integrations
• Experience with Kinaxis RapidResponse or Kinaxis Maestro
• Understanding of supply chain planning, demand planning, and fulfillment processes
• Experience supporting global ERP environments
• Knowledge of ServiceNow, Azure DevOps, or other project management platforms
• Exposure to Oracle Fusion applications
• Experience in AI, CoPilot, ChatGPT and/or Claude
• Experience with automation tools (like UiPath)