Senior Site Reliability Engineer

NeuroFlow develops behavioral health technology that helps healthcare organizations identify risk, engage individuals, and support care teams. The Senior Site Reliability Engineer will own production reliability, define service objectives, lead incident response, build delivery and infrastructure tooling, and maintain secure, compliant systems across AWS, Azure, and data centers.

Responsibilities:

• Define SLOs and SLIs with stakeholders inside and outside engineering, back them with error budgets, and use them to decide when to ship and when to slow down
• Run and improve our SaaS monitoring, alerting, and logging stack (Dynatrace, New Relic, Datadog, or similar) so we meet compliance requirements and catch problems before customers do
• Take part in on-call for production incidents and help engineers work through customer issues
• Lead blameless postmortems. When a failure keeps showing up, find the root cause and fix it for good
• Find the manual, repetitive work that eats engineering time, measure what it costs, and automate it away. Track and report the reduction
• Leave behind automation and documentation that survives a change of owner
• Own the design, build, and upkeep of the core infrastructure that lets NeuroFlow engineers test and ship product changes quickly and safely
• Set the priorities for reliability and platform work, bring them to your manager for approval, and adjust when business needs shift
• Weigh risk against impact on high-visibility systems, and roll out improvements in steps you can measure and reverse
• Make the call on build vs. buy. Keep engineering time focused on technology that sets NeuroFlow apart, and recommend proven tools for the rest
• Partner with engineering teams to define and evolve our delivery standards, including CI/CD, testing, and safe deployment practices like canaries and automated rollback
• Work with the security team to keep our infrastructure and operations compliant, and raise risks before an audit or incident surfaces them
• Be the person engineers go to for reliability, Azure, AWS, Terraform, and operational practice, and help them grow their own skills in these areas
• Write documentation that someone new to a system can pick up and follow
• Lead with solutions. When you spot a gap, come with a plan and the tradeoffs already laid out

Requirements:

• 8+ years in site reliability, DevOps, or infrastructure engineering, including ownership of production systems from end to end
• Built and managed AWS and Azure accounts and resources in line with the Well-Architected Framework, using services such as ECS, Fargate, RDS, Lambda, SNS, SQS, S3, EventBridge, and Step Functions
• Deployed Docker-based software to production, with a solid grasp of what it takes to run containers reliably
• Worked hands-on across Azure, AWS, and traditional data centers, including managing Windows VMs and IIS
• Built deep expertise in SQL and relational database administration, including query tuning, index optimization, and resolving high-load production incidents (SQL Server preferred)
• Held yourself and your team to an infrastructure-as-code standard, with Terraform behind everything you create
• Put DevOps principles, the 12-Factor App, least privilege access, and zero-trust architecture into practice in real systems
• Led cross-team work to pin down requirements and define SLAs, adjusting the technical detail for each audience
• Defined and operated against SLOs, and led incident response and postmortems for production outages
• Worked within ITIL-aligned service management, including incident, problem, and change management
• Mentored other engineers on reliability and delivery practices
• United States Citizenship
• Azure or AWS certifications, such as AZ-104, AZ-305, or AWS Certified Solutions Architect
• Experience with Azure Government or other federal cloud environments
• Experience supporting the VA, DoD, or other federal health programs, including FedRAMP or ATO work
• PowerShell scripting and automation
• Experience in a HIPAA-compliant environment
• Security work beyond day-to-day operations, such as red teaming or penetration testing