Sr Power BI Developer

Built and maintained expertise in Microstrategy, SQL, Power BI / Query and
Excel / Pivot / VBA, utilizing standard ETL practices in data lake / warehouse
environments.
Helped increase product placement and market penetration per territory 25%
annually and average annual GP growth of 17% (40% higher than company).
Led Contact Center analytic / reporting process improvements, reducing
Abandoned Call Rate by 34% and Average Hold Times by 50% over three-years.
Developed and Implemented workforce management models that reduced labor
costs by 30% dynamic forecasting and data-driven staffing adjustments.