Customer Success Manager

Nucleus Security provides a Unified Vulnerability Management platform, and it is seeking a Customer Success Manager specializing in Strategic/Major Accounts. The role owns customer engagement by guiding planning, leading deployments, driving adoption, and supporting vulnerability prioritization and workflow automation across enterprise security environments.

Responsibilities:

• Involvement in “Go Live” kickoff engagements
• Manage the design and architecture stage of Nucleus deployments
• Manage stakeholders in large, complex projects implementing org-wide transformation programs
• Oversee the deployment and configuration of Nucleus in customer environments
• Help clients’ success by taking a proactive approach to helping achieve project goals through project management and scripting (Python3)
• Manage customer expectations regarding timelines of new functionality
• Provide product expertise and guidance to customers on the use of Nucleus to implement high-level vulnerability programs and successful modernization of VM
• Collaborate and engage with the Nucleus engineering & product teams on suggested features, processes and opportunities for improving the product
• Help establish the Customer Success Organization supporting Nucleus as the industry’s best by developing collateral and tools to operate more effectively and enable customers to be successful
• Identify opportunities for growth in strategic accounts and collaborate with other teams to help deliver the key results that drive growth of customer accounts

Requirements:

• Demonstrated abilities in thought leadership, stakeholder management, technical competencies in security and architecture, multitasking, organizational skills and a high capacity to learn are imperative
• Demonstrated ability to successfully manage large, complex accounts with complicated timelines and deliverables
• Understanding of how large enterprises operate in the context of security with the ability to learn traditional network vulnerability management
• Ability to learn vulnerability management in the context of application security, development pipelines and cloud environments
• Programming language and scripting knowledge of Python, with basic experience
• Ability to learn the SANS Vulnerability Management Maturity Model and what it means for Nucleus customers
• Background in vulnerability management in large enterprises
• Understanding of vulnerability management processes and experience working with Executives to know what the requirements of a successful program are for them
• Knowledge/experience with development pipelines and working with Enterprise Application Security Architects, with an emphasis on vulnerability management/triage
• Ability to manage stakeholders at a high level