Product Manager

Lender Toolkit is a software company focused on mortgage technology and automation. The Product Manager will drive the vision, strategy, and execution of mortgage software solutions by defining priorities, collaborating with cross-functional teams and customers, and ensuring high-quality product delivery. The role also focuses on usability, Encompass integrations, AI and automation features, compliance, and iterative product improvements.

Responsibilities:

• Define and maintain product roadmaps, backlogs, and priorities in alignment with strategic objectives
• Collaborate with stakeholders to gather requirements and translate them into clear, actionable user stories with well-defined acceptance criteria
• Lead Agile ceremonies including sprint planning, reviews, and retrospectives
• Serve as the voice of the customer, ensuring product features deliver value and solve real-world problems
• Create wireframes, mockups, and clickable prototypes to validate ideas with customers before development begins
• Conduct usability testing and apply findings to improve workflows inside Encompass and our standalone tools
• Contribute to technical design discussions for Encompass integrations and plugins
• Work directly in technical details: review API specs, write or read basic queries, and evaluate feasibility and tradeoffs with engineers
• Monitor product performance and user feedback to inform iterative improvements
• Partner with QA and development teams to ensure timely and high-quality releases
• Communicate product updates and milestones to internal and external stakeholders
• Partner with Engineering to identify where AI and automation can improve our products and our customers' workflows and define clear success metrics and acceptance criteria for AI-powered features
• Work with Security and Compliance to ensure new features meet lender compliance and data privacy requirements, including our ISO/IEC 42001 AI governance standards
• Maintain clear, up-to-date documentation, backlogs, and work items in Azure DevOps
• Live our #teamplayer value and complete other duties as assigned

Requirements:

• Bachelor's degree in business, Computer Science, or related field. Commensurate experience will be accepted in lieu of a degree
• 5+ years of product experience in the mortgage software industry, tech industry, or a related field
• Ability to analyze issues at a root level and identify solutions to prevent the issues in the future
• Proven track record of successfully launching and managing software products from ideation to market adoption
• Strong analytical skills, with the ability to interpret data and trends, translating them into actionable product strategies
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders
• Experience working in a remote environment, demonstrating self-motivation, discipline, and effective time management skills
• Knowledge of agile development methodologies and tools (Azure DevOps preferred)
• The ability to recognize and act on changing priorities
• Continuous learning mindset and excitement to utilize AI resources to improve work
• Deep understanding of mortgage industry processes, compliance requirements, and software solutions, and their application to a general production workflow
• 3+ years of knowledge of the ICE Mortgage Technology Encompass platform/ mortgage industry, preferred
• Experience defining requirements for AI or automation features a plus
• Hands-on experience building AI tools a plus