Principal Product Manager

Twilio delivers communications solutions that help businesses and developers create personalized customer experiences. The Principal Product Manager will own and lead the strategic email data plane integrations strategy, addressing complex infrastructure challenges and partnering with internal and external stakeholders. The role will define the email product roadmap, drive scalable system development, and support revenue growth.

Responsibilities:

• Be a subject matter expert on email, cross-channel and partner integrations, resolving complex product issues that arise
• Use financial and engineering context to contextualize total opportunity size (and business impact/ROI) of proposed product improvements
• Develop and lead the multi-year product roadmap for your domain, driving development from concept through launch and ongoing maturity
• Make synthesized recommendations on priorities by opportunity and timing
• Partner with GTM stakeholders to ensure successful and measurable delivery of commitments
• Lead product requirements, program milestones, and launch planning, particularly when it comes to transitioning customers off of old products and APIs in favor of modernized versions
• Document ideas and research quickly for review and iteration from your teams, to support our remote-first environment
• Collaborate with adjacent product managers

Requirements:

• 10+ years experience in product management, with 5+ years in the email domain
• You are known as an expert, with a proven track record of outcomes, and shaping the strategy of communication products
• Proven ability to work backwards from customer needs, crystallizing problems that translate into impactful product decisions
• Strong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamics
• Strong understanding of Amazon Web Services Cloud services
• Experience in APIs or platform products, including designing for reliability, scale, and developer usability
• Highly collaborative and excel in building cross-functional relationships in remote, global teams; able to mentor, inspire, and set vision for high-impact initiatives
• Understanding of Microsoft Azure Cloud services is also strongly desired