Bilingual Customer Services Representative

Zotec Partners is a healthcare services company focused on simplifying the business of healthcare for physicians. The Bilingual Customer Service Representative will remotely support patients by answering inbound calls, resolving medical billing inquiries, explaining payment options, and documenting interactions accurately.

Responsibilities:

• Respond to inbound calls from patients regarding medical bills, insurance coverage, and payment options
• Explain billing statements, balances, and payment plans in a clear and compassionate manner
• Document interactions accurately in billing and patient management systems
• Collaborate with other Zotec Teams to resolve patient concerns
• Maintain compliance with HIPAA and company policies at all times
• Meet quality, productivity, and customer satisfaction standards

Requirements:

• Bilingual in English and Spanish
• High school diploma or equivalent
• Experience in a call center or customer-oriented environment
• Excellent customer service skills required
• Ability to understand, analyze and interpret complex documents
• Proficient MS Office skills
• Must be detail oriented with high degree of accuracy
• Excellent written communications and organizational skills
• Exceptional verbal communication and interpersonal skills
• Flexible mentality; willing and capable of performing varied tasks and adapting to change
• Able to work in a team environment
• Professionally exercises discretion and independent judgment in day-to-day work