Bilingual Spanish Remote Customer Service Rep

DISH TV provides television and related customer services. The Bilingual Spanish Remote Customer Service Representative handles billing, programming, technical troubleshooting, and customer service inquiries while promoting products and services. The role involves taking back-to-back calls and resolving customer needs and technical issues from a home office.

Responsibilities:

• Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
• Engage with a diverse consumer base to provide solutions for customer needs and technical issues

Requirements:

• High school diploma or GED
• Six months of related customer service and troubleshooting experience and/or training
• Fluent in English and Spanish
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• camera on during all video meetings
• Must reside in Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, or Tennessee, Wyoming, Texas to be eligible for hire