IT Cybersecurity Analyst - Physical Security

CommonSpirit Health is a nonprofit Catholic healthcare organization delivering integrated health services. The Cybersecurity Analyst - Physical Security supports the Physical Controls program by providing application and technology support, implementation assistance, troubleshooting, incident response, and process improvement for Physical Security and Facility Management.

Responsibilities:

• Performs intermediate operational or analytical tasks
• Supports and participates in development of initiatives
• Proactively identifies and escalates issues, risks, or operational performance concerns
• Identifies opportunities for process improvements
• Collaborates with internal and some external stakeholders
• Responds to incidents and requests, performs diagnosis, troubleshooting and critical thinking to solve or fulfill needs of low to moderate complexity; utilizing knowledge management and escalates issues when necessary
• Responsible for on-call on a regular rotation
• Adheres to change management processes at all times
• Responsible for completing tasks and associated documentation within committed timeframes, and effectively communicating across teams and all levels of management
• Participate in technical analysis discussions, deliver supporting artifacts, and assist with conducting review sessions for all necessary approvals
• Develop knowledge base articles and participate in the transition to operations functions following implementation delivery
• Receives necessary information and training of applications during the implementation of new solutions, upgrades, and fixes
• Participate in Product Release management functions which may include developing test plans, perform test plans, facilitating with end user for end user acceptance testing and may develop application validation scripts for ongoing operations team
• May provide guidance and training and problem solving assistance to other team members
• ​Seeks to identify repeatable issues or requests and perform continuous process improvement activities to ultimately improve customer satisfaction experience

Requirements:

• Bachelor's degree or equivalent knowledge and skills obtained through a combination of education, training, and experience in a Healthcare environment
• 2-3 years required
• Excellent writing/documentation and communication skills
• Fast learner, quality focused, and committed to providing legendary customer service
• Knowledge of troubleshooting methodologies (hardware and software)
• Experience working with project life cycle or project management methodologies required
• 2 or more years experience with application support in a hospital or medical related industry required
• Ability to understand technology projects and concepts as they relate to high level business objectives and ability to present those concepts to both IT and non-IT audiences in concise and easily understandable manner is required
• Strong analytical and problem solving skills required
• Ability to handle multiple tasks, set priorities, schedule and meet deadlines is required
• Proven interpersonal and relationship building skills, with the ability to manage up, down and across levels of the organization is required
• Operational understanding and ability to work in a complex and matrix team environment
• Strong command of key productivity applications (e.g. Google Workspace, LucidChart, Jira & Microsoft Visio)
• Agile
• Operational knowledge of interfaces/EDI, APIs, and evolving technology is desired