Senior Product Designer

BlueCross BlueShield of South Carolina is hiring a Senior Product Designer for its Digital Experience team. The role focuses on designing and improving health insurance portal and mobile app experiences through user research, prototyping, stakeholder collaboration, UI copy, developer support, and adherence to accessibility and UI standards.

Responsibilities:

• Design user friendly, effective, and engaging user interfaces for a variety of platforms including mobile, tablet, and desktop applications. Work with project team to rapidly prototype and iterate on multiple design solutions at the same time. Create user interface design artifacts to describe the intended user experience
• Identify user needs, elicit user feedback, conduct user research activities and task flow analysis to improve user experience of each application. Synthesize research findings into meaningful recommendations and actionable results. Share user data and insights with the team to communicate user needs and best practices. Test and refine design decisions based on user feedback and analytics
• Work across teams and communicate effectively with a variety of stakeholders including the business and application development teams. Serve as a true advocate for our users and thoroughly understand how audiences interact with our applications. Evangelize user experience best practices and collaborate with customer and internal team members to validate conceptual designs
• Provide appropriate support and documentation to help maintain the usability integrity of application systems. This may include serving as subject matter expert, establishing standards, best practices, and processes. Stay current on user centered design best practices, innovations, trends and methodologies

Requirements:

• Bachelors in a job-related field
• 4 years job related work experience or Associate's and 2 years job related work experience
• 5 Years user interface design experience
• Strong technical knowledge of user experience and usability best practices and methodologies
• Strong understanding of page layout and interface design concepts
• Solid understanding of markup and style sheet languages (HTML/CSS) and optimizing design concepts around these technologies
• Good understanding of graphic design and typography
• Demonstrates flexibility for adapting to both changing business and client needs, and a changing technical environment
• Advanced analytical and research skills
• Ability to interpret data and make appropriate recommendations
• Ability to communicate effectively with all levels of the organization including technical and business staff
• Strong conceptual problem-solving skills
• Graphic design software
• Microsoft Office
• 7 years experience with 2+ years designing transactional consumer-facing products in healthcare, insurance, financial services, or another highly regulated complex domain
• Ability to work with a product owner and diverse stakeholders to understand and define complex business requirements within legacy technical systems
• Demonstrated skill delivering high-quality Figma mocks and prototypes with minimal guidance, including responsive layouts, conditional states, documentation, and accessibility requirements
• Capability for mentoring and reviewing the work of other designers
• Experience performing UX research and usability testing, as well as turning insights into concrete design decisions
• Capacity to write user-focused UI copy without a dedicated content designer
• 2+ years designing transactional consumer-facing products in healthcare, insurance, financial services, or another highly regulated complex domain