Senior Manager, HCB Training Design & Enablement

Madison Reed is a hair color company offering products and services through its website and Hair Color Bars. The Senior Manager, HCB Training Design & Enablement will design scalable learning and performance solutions, lead onboarding and certification programs, manage the HCB learning technology and LMS experience, and support field enablement and communications.

Responsibilities:

• Own the HCB learning architecture and develop role-based learning journeys for key HCB positions
• Lead the redesign and standardization of HCB onboarding, including District Manager, General Manager and frontline role onboarding
• Personally design and develop high-priority in-person, virtual, and digital learning solutions from concept through implementation
• Translate subject-matter expertise into clear learning objectives, practice, assessments, facilitator resources, and performance-support tools
• Diagnose business and performance gaps to determine when training, communication, process changes, or other solutions are needed
• Design scalable onboarding, training, certification, and train-the-trainer solutions for future franchise owners and operators, partnering with Franchise, Legal, Marketing, Operations, and other stakeholders to ensure learning supports Madison Reed HCB standards and the evolving franchise model
• Partner with Director of Field Training to ensure Denovo field training and existing in hub field training programs are aligned with training principles and delivery architecture
• Deliver scalable practical, engaging solutions to our fast-moving field organization using adult-learning principles, AI, and learning technology
• Design HCB assessment and certification frameworks, including proficiency criteria, assessment tools, certification processes, and supporting resources, in partnership with Field Capability, People and Culture, and cross-functional SMEs
• Deliver learning consistently and at scale through the design of train-the-trainer programs that enable field leaders and future franchise trainers
• Design and maintain standardized learning journeys and tools that support new HCB openings and role readiness
• Establish measures that connect learning, proficiency, certification, and field performance, using results and field feedback to continuously improve learning solutions
• Own the HCB LMS experience, including curriculum structure, learning paths, reporting, content standards, and learner experience
• Lead HCB requirements for LMS enhancements and future learning technology needs, including franchise requirements
• Partner with People & Culture and Technology on shared platform governance, integrations, enterprise requirements and day-to-day administration
• Own HCB learning-content governance, maintenance, and version control
• Partner with HCB Operations and Field Leadership to develop integrated training, communications, tools, and performance support for major launches, programs, and operational changes
• Partner with the Director, HCB Field Capability & Guest Experience to translate field and guest insights into effective learning and enablement solutions
• Establish standards and best practices for HCB field communications, including channels, cadence, and effectiveness
• Lead and develop the HCB Communications & Operations Specialist

Requirements:

• 7+ years of experience in instructional design, Learning & Development, field learning, or capability development
• Deep hands-on instructional-design experience required, with demonstrated examples of personally designed learning solutions
• Experience designing onboarding, assessments, certification, and/or train-the-trainer programs
• Strong LMS and learning-technology experience
• Strong business acumen and ability to connect learning solutions to operational performance
• Experience with digital authoring and AI-enabled learning-development tools
• Strong project management, communication, and cross-functional partnership skills
• • Hands-on builder — comfortable moving from strategy to personally creating the solution
• • Business-minded problem solver — diagnoses the business need rather than assuming training is always the answer
• • Systems thinker — connects learning, communications, tools, technology, and field execution
• • Strong executor — manages multiple priorities and consistently delivers high-quality work on time
• • Collaborative partner — works effectively with SMEs, Operations, Field Leadership, People, Franchise, and other partners
• • Clear communicator — simplifies complex information and influences stakeholders effectively
• • Technology and AI-forward — actively uses technology to improve learning, productivity, and scalability
• • Highly accountable and adaptable — takes ownership, follows through, and operates effectively in a fast-moving environment
• Experience supporting frontline teams in multi-unit retail, hospitality, beauty, service, or another distributed field organization strongly preferred
• Franchise training or enablement experience strongly preferred
• Bachelor's degree preferred or equivalent relevant experience