Customer Service Agent, CSR, SR

DSV is a global transport and logistics company. The Senior Customer Service Agent provides effective customer service, resolves shipment-related issues, coordinates with management and warehouse personnel, and supports the accurate movement and tracking of freight and associated paperwork.

Responsibilities:

• Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information
• Interact with management and warehouse personnel to establish service criteria and meet customer requirements
• Follow up with customers and other departments to resolve invoice problems and discrepancies
• Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
• Accurately input into and retrieve information from the system
• Audit air bills for completeness and accuracy
• Reconcile driver pickup and delivery manifests
• Read, decode, and decipher freight coding in order to expedite freight movement and tracking process
• Record damaged shipments and misrouted freight on applicable reports

Requirements:

• Proficient with Windows OS, Word, and Excel
• Must be able to type 45 WPM
• Good interpersonal skills required
• High school diploma or equivalent required
• Generally, prefer 3-6 years of experience