Business Analyst Field Operations / Workforce Management @ St. Louis, MO (On-site)

Overview

We are seeking an experienced Business Analyst with strong Field Operations and Workforce Management experience to support enterprise field-service applications and operational capabilities. This individual will work directly with business stakeholders and technology teams to discover requirements, analyze business processes, and deliver solutions that improve field operations effectiveness.

This is not a traditional documentation-focused BA role. The ideal candidate will be comfortable working through ambiguous business problems, independently eliciting requirements, and becoming a trusted subject matter expert for the business capabilities they support.

Required Qualifications

Field Operations / WFM Experience Required

Candidates should demonstrate experience in several of the following areas:

Preferred Systems Experience

Experience with one or more of the following platforms is highly preferred:

Key Responsibilities

Preferred Background

Important Screening Criteria

Candidates with experience in:

NOTE: Candidates whose Workforce Management experience is limited to Contact Center / Call Center WFM tools (NICE, Verint, Genesys WFM, Calabrio, Aspect, etc.) without field-service or technician-dispatch experience will not be considered.

Key Traits for Success

Target Profile: Senior Business Analyst with hands-on Field Operations / Workforce Management experience supporting technician scheduling, dispatch, appointment management, route optimization, capacity planning, and mobile workforce solutions within large enterprise environments.